This module explains how to use the Backline system when dealing with complaints, comments and compliments.
Complaints Handling – SPSO
The SPSO have developed a standardised Model Complaints Handling Procedure (CHP) to be followed across the public sector and this module explains the concepts of this model.
The Frontline Logging Process
This module explains how to use the Frontline system when dealing with complaints, comments and compliments.
Health and Social Care Complaints Procedure
This is a series of 8 modules which cover the process to deal with enquiries and complaints received by Health and Social Care – these are still under development.