Customer service – e-learning

E-learning available in this category:



Customer Care

This course highlights the importance and benefits of effective customer care to you and to the organisation. It looks at:

  • customer handling skills and techniques
  • how to deal with complaints and difficult customers
  • identifying and addressing customer needs
  • how to ensure quality service

Customer Service – Bite Size Videos

A series of short video clips highlighting important customer service areas:

  • Customer Service – Why it Matters
  • Customer Service – Telephone Tips
  • Customer Service – Putting Callers on Hold
  • Customer Service – Confirming a Caller’s Number
  • Customer Service – Conflict Resolution
  • Customer Service – Recognising Unconscious Bias
  • Customer Service – Why Effective Communication Matters
  • Customer Service – Effective Listening
  • Customer Service – Effective Questioning
  • Customer Service – Effective Body Language
  • Customer Service – Effective e-mails

Customer Service Standards

This module explains the standards published in our customer charter and how you can use these to provide excellent customer service.