Customer service – e-learning

E-learning available in this category:


Building standards – client care

Customer care module created specifically for Building Standards following the introduction of idox.


Customer Care

This course highlights the importance and benefits of effective customer care to you and to the organisation. It looks at:

  • customer handling skills and techniques
  • how to deal with complaints and difficult customers
  • identifying and addressing customer needs
  • how to ensure quality service

Customer Service – Bite Size Videos

A series of short video clips highlighting important customer service areas:

  • Customer Service – Why it Matters
  • Customer Service – Telephone Tips
  • Customer Service – Putting Callers on Hold
  • Customer Service – Confirming a Caller’s Number
  • Customer Service – Conflict Resolution
  • Customer Service – Recognising Unconscious Bias
  • Customer Service – Why Effective Communication Matters
  • Customer Service – Effective Listening
  • Customer Service – Effective Questioning
  • Customer Service – Effective Body Language
  • Customer Service – Effective e-mails

Customer Service Standards

This module explains the standards published in our customer charter and how you can use these to provide excellent customer service.