Managing performance and improvement – e-learning

E-learning available in this category:

Advanced risk management

A more in depth look at risk management aimed at managers who will be responsible for managing risk within their teams/Service

An introduction to business cultures

Benchmarking in practice

Over the next twenty minutes you will take a look at benchmarking in practice. You will consider the benefits of benchmarking, what types exist, and whether a results or process approach should be used. You will also examine the challenges associated with benchmarking and what can be done to overcome them.

Championing change

you will explore the reasons behind people’s attitudes to change. You will learn how to assess whether a proposed change might be feasible and how to consider the extent of what needs to be changed.

The three-phase model will provide you with a useful approach to facilitating change – a skill which you will realise is one of a manager’s key roles.

Change management

As a manager within the change process you need the skills necessary to convince others of its benefits and therefore you need to understand what change is and how it affects people and organisations.

By the end of this module you should be able to:

  • Explain the drivers of change
  • Recognise the different types of change management
  • Appreciate why change is necessary and how to plan for change
  • Recognise barriers to change and how to overcome them
  • Identify how to support people involved in change
  • Explain your role in the change management process

Change techniques

Some change scenarios include a high degree of emotional involvement. Others feature enormous technical complexity. Some may even fall into both these categories. Where a problem has neither high technical complexity nor a high emotional element it is, perhaps unsurprisingly, described as a ‘well-behaved’ problem. Such a problem lends itself to a systematic problem-solving approach, but one that still recognises the importance of involving all the key players.

During this course you will be taken through the three phases of the systems intervention strategy – a technique for reasonably straightforward problems. You will realise the importance of diagnosis and objective setting.

By adding measures to the objectives you can systematically compare the options you generate, and you will recognise the importance of keeping your project sponsor and your change team fully involved.

Effective project evaluation

This course will consider how to use an end-of-project review as a tool for effective project evaluation. This is a valuable technique for reflecting on ‘what went right’ and ‘what went wrong’ and is a good way of capturing valuable knowledge and learning from a project.

You will learn how to carry out an effective project evaluation. You will be introduced to the technique of the end of project review and will have the opportunity to reflect on an effective questioning technique as an effective evaluation tool that can be used at the end of a project.

Evaluating progress

During this course you’ll realise that evaluating progress can take place before, during or after any activity. You’ll learn how to design a formal evaluation and how to analyse and report the results.

You’ll recognise that there is no best way of evaluating – it depends on specific circumstances. And you’ll evaluate your contribution to a project and identify skills you can develop further.

Introducing a framework for strategy

Introduction to risk management

This module introduces the concepts of Risk Management and the role everyone plays in this.

This is a mandatory course and all employees should complete this every 2 years.



Managing change

Managing change can seem a very complex and daunting task, surrounded by uncertainty. When you start out you do not necessarily know where to finish. The fear of setting off in the wrong direction can even stop people from starting at all. Fortunately others have already been through this challenge and have developed a range of ideas to help you.

You will first learn about the levers of change. You’ll then explore the advantages and disadvantages of various approaches to change and how to decide on an appropriate strategy. People fear change and you will realise how many reasons there are for this. Finally you will discover a useful tool to help you build support for a proposed change.

Managing multiple priorities

This module considers some approaches and techniques you can use when managing multiple priorities. We look at how you can generate and evaluate different options for meeting your objectives. We also consider some techniques used by managers for planning and scheduling their activities.

You will be introduced to a number of techniques that will be useful when managing multiple priorities. Key aspects of this are generating and evaluating options and then planning and scheduling activities.

Performance review and development – A guide to a successful PRD

This short module is designed to help spell out exactly what is required of both the manager and the staff member during the PRD process.


PRD Conversation

This module explains the process and roles in completing an individual PRD conversation. The contents are equally useful for Line Managers and employees.

Process improvement

This module considers process evaluation as a first step in process improvement. Process evaluation involves asking questions about how particular aspects of an organisation work. We look at the contribution that different parts of the organisation make to outcomes. Such an approach looks for good practice, which entails comparisons with proven techniques or systems in other organisations.

You will understand that the key first step in any process improvement is an evaluation of the current situation. You will be introduced to an effective five-stage framework for formally evaluating any activity, process or project within your organisation.

Project management

To successfully manage a project you will need an understanding of project management methodology. This module will show you how to use a combination of processes to manage time, cost, quality, change, risks and issues in order to manage a project effectively.

By the end of this module you should be able to:

  • Explain what a project is
  • Explain what project management is and methodologies you can employ
  • Develop a business case and initiate a project
  • Decide on the best techniques for planning your project
  • Identify methods for executing a project
  • Describe how to close off a project and review the project completion

Promoting employment relations and HR excellence

This provides a link to the ACAS free e-learning site where you can find a courses covering a wide range of topics. You will need to self-register to access the modules.

Team PRD conversation

This module explains the process and roles in completing a Team PRD conversation. The contents are equally useful for Line Managers and employees.

The concept of innovation

Tools for change

They say that a picture tells a thousand words. Diagrams are probably worth even more and yet no artistic talents are needed to produce them. This might sound too good to be true, but it isn’t. Being able to use diagrams is one of the best-kept secrets of successful managers. Diagrams are especially useful during periods of change, helping us ‘see’ things more clearly.

During this course you’ll learn about systems and systems maps and recognise the importance of putting an appropriate boundary around any problem. You will discover a range of diagrams including influence, multiple cause, input-output and control loop. These will help you to describe and analyse problems and plan and implement changes. By practising drawing diagrams you will realise how they can help to clarify even the most complex issues.

Understanding risk analysis

Risk analysis considers adverse outcomes and their likelihood of occurring before any decisions are made. In assessing risk this way you can often reduce risk to a minimal level and therefore improve the quality of your decision making.

During this course you will consider how risk analysis techniques can be used as a basis for assessing the risks associated with making decisions within the organisation.

What is excellence?

During this course you will find out that there are some useful models that can help you to pursue excellence in an integrated way across your organisation. You will learn that there is a place for both incremental and radical approaches to change. And you will realise that both internal and external customers need to receive a quality service, and that it is the customers’ perceptions of quality that count.

Working as a team online

We are all familiar with developing teamwork on a face-to-face basis – but how can teams work effectively online? Here you will find out how to achieve a successful virtual team. There is guidance on how to manage team tasks and processes for successful online teamwork.

This module will teach you the protocols of online teamwork and provide tips on how to make your team function and perform online. You will learn how to establish goals and clarify tasks with your team, and appreciate the importance of promoting trust online.

Working with consultants and advisors

In today’s business climate, there are a number of workplace situations for which it can be beneficial to engage the services of a consultant or advisor. Often these are external resources but they can also come from within the organisation. In order to gain the most out of the relationship, it is important that there is a clear understanding of what is to be achieved.

You will consider the pros and cons of working with consultants and advisors and explore a number of ideas for ensuring the success of the relationship.