Anyone who has to initiate conversations around sensitive topics or tackle difficult issues in a balanced, calm and consistent way
Course content overview
- Understand what a challenging conversation is and how to initiate it
- Preparing and planning for a challenging conversation
- Tools and techniques for having challenging conversations and keeping control
- How to make the conversation bearable
What do you need to do before attending?
How long does this course last?
Who will be your trainer?
A Learning and OD Adviser from the Talent and Organisational Development Team
How much does it cost?
Contact Talent and Organisational Development Team for details.
When is this course running?